Run, improve & rescue
Support, Training & Continuous Improvement
Monthly Care plans with clear response times, Arabic training, and a quarterly KPI review.
01The problem
After go-live the provider disappears, new staff never get trained, and small requests pile up until everyone drifts back to Excel.
02The value you get
- A team that knows your system and responds within agreed times.
- Ongoing role-based Arabic training for new staff.
- A quarterly review against the agreed KPIs, with an improvement plan.
- Planned, tested version upgrades.
03What you receive
- 01Ticket portal with priorities and response times
- 02Monthly hours allowance for small enhancements
- 03Training library: short Arabic videos and guides
- 04Quarterly report: usage, KPIs, recommendations
04Who it's for
Our clients after go-live, and companies already on Odoo that need a dependable support partner.
05How we deliver it
Each client has a named account lead. We track real system usage (who logs in, what gets bypassed), because low adoption is the early warning of ERP failure.
Usually next
New roadmap phases as needs emerge.
Frequently asked questions
Can we subscribe to Care if another provider implemented our system?
Yes, after an onboarding review of the system and customizations so we know what we commit to support. If we find fundamental issues, we say so before contracting.
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Next step
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