Call centre live now, 24 hours a day
Buildings that keep running, with the numbers to prove it.
Diaama runs and maintains the MEP systems of malls, hospitals, schools, residential compounds and government buildings in Riyadh, Jeddah, Dammam and Madinah.
- cities with resident teams
- 4
- technicians & engineers
- 560
- sites under contract
- 199
- call & dispatch centre
- 24/7
SLA compliance across all contracts
- open calls
- 42
- on shift
- 186
- min to site
- 34
About Diaama
A Saudi company built on operations engineering, not paperwork.
We started in Riyadh in 2009 with a small central-cooling crew. Today we run integrated facilities in four cities. Diaama is led by an executive committee of operations, HSE and finance engineers who review every contract with the client each month, by the numbers.
Leadership values
Measure before we promise
Every contract starts with a full asset survey. We never commit to a response time we can't prove in the data.
Safety first, every time
No high-risk job starts without a permit and energy isolation, however urgent it is.
Full visibility for clients
Clients see what we see: requests, technicians, reports and invoices in one portal.
Qualified Saudi talent
We train Saudi engineers and technicians and give them a clear career path.
Services
Seven services, one contract, one team that knows your building.
Take them separately or as one integrated FM contract with unified KPIs and a single monthly report.
HVAC & central cooling
Round-the-clock operation of chillers, air handling units and cooling towers.
- Chillers, AHUs and FCUs
- Cooling tower water treatment
- Air balancing and indoor air quality
Electrical systems
LV panels, generators, UPS systems and lighting.
- Thermal imaging of distribution boards
- Generator load-bank testing
- UPS and battery maintenance
Plumbing & pumps
Water and drainage networks, fire pumps and tanks.
- Weekly fire pump runs
- Tank disinfection and water testing
- Non-invasive leak detection
Planned preventive maintenance
Visit schedules built on manufacturer guidance and each asset's condition.
- Barcoded asset register
- Digital checklists for every visit
- Monthly completion report
Cleaning & soft services
Daily and deep cleaning, with protocols for hospitals and schools.
- Critical-area cleaning in hospitals
- Façade and glass cleaning
- Pest control and waste management
Security & life-safety systems
CCTV, access control and fire alarm systems.
- CCTV cameras and recorders
- Access gates and card systems
- Quarterly fire alarm testing
Energy management
Metering and controls tuning that bring the power bill down.
- Sub-metering by zone
- BMS schedule optimisation
- Quarterly savings report
Sectors
Every kind of building has its own rhythm.
We plan operations around the facility's hours and risks, not a fixed template.
Shopping malls
Cooling that holds at peak hours, and works done after closing.
Night shifts and a resident site team
Hospitals & clinics
Correct pressure in theatres and tested standby power.
Critical tier with 30-minute attendance
Schools & universities
Major works in holidays, strict safety in term time.
A summer plan signed off before year end
Residential compounds
Many small resident requests and quick, courteous replies.
Resident requests via portal and mobile
Government buildings
Specification compliance and audit-ready reporting.
Monthly reports in the authority's format
How we work
Three service tiers, with attendance times written into the contract.
Pick a tier per site by how critical it is. Times are minutes from logging the call to a technician on site.
| Priority | Essential | Priority | CriticalFor hospitals and data rooms |
|---|---|---|---|
| P1CriticalPower loss, theatre cooling down, major leak | 2 h | 1 h | 30 min |
| P2HighAC unit down in a public area | 4 h | 2 h | 1 h |
| P3MediumMinor leak, lighting fault | 24 h | 8 h | 4 h |
| P4PlannedChanges and improvements | 7 days | 5 days | 3 days |
The 24/7 call centre
In Riyadh, coordinators take calls from the phone line, the portal and the app, send the nearest technician with the right trade, and watch the clock until close-out.
920 000 000Log the call
An instant reference and a priority from the contract.
Dispatch
The nearest technician with the right trade and spares on the van.
Fix and track
The client sees arrival and progress in the portal.
Close with proof
Before and after photos, sign-off and a root cause.
Coverage
Resident teams in four cities.
We don't fly teams in. Each region has its own crew and spares store.
Circle size shows resident technicians. Lines link each office to the Riyadh call centre.
Riyadh
Head office & call centre
- Resident technicians
- 240
- Sites served
- 86
Every call reaches the Riyadh call centre and is dispatched to the nearest available technician in that city with the right trade.
Technology
Every asset has a record. Every minute leaves a trace.
An FM platform built on Odoo links the call centre, technicians, stores and billing, with sensors watching critical plant.
FM platform
Tickets, work orders, contracts and invoices in one Odoo system.
Plant monitoring
Temperature and vibration sensors on chillers and pumps raise a call before a failure.
Technician app
Checklists, photos, asset barcodes and client sign-off on mobile.
Energy dashboards
Consumption by zone against baseline, with alerts on drift.
Cooling energy at a client site (MWh)
After BMS schedule tuning in May
HSE & quality
No call is urgent enough to skip safety.
- hours without a lost-time injury
- 1.8M
- permits issued digitally
- 100%
- of work orders audited monthly
- 5%
Digital permit to work
Approved on mobile before hot work, work at height and confined-space entry.
Lock-out, tag-out
A personal lock for every technician on every energy source, with photo records.
Daily toolbox talk
Ten minutes before every shift on the day's hazards.
Monthly quality audit
A sample of closed work orders checked by an engineer outside the team.
Careers
Join the team that looks after buildings people rely on.
In-house accredited training, clear shift patterns, and a path from technician to supervisor to site engineer.
Behind the scenes
How our site and portal work with Odoo
1Request
A portal request becomes a Helpdesk ticket and a Field Service task, with the contract's SLA policy.
2Updates
SMS and WhatsApp to the site contact on assignment, departure and close-out.
3Invoice
A monthly invoice per contract, cleared with ZATCA FATOORA and shown in the portal with its QR.
4Follow-up
Recurring preventive visits scheduled automatically, and a short survey after each close-out.
Contact
Request a proposal that starts with a site survey.
Our engineer visits, logs your assets and their condition, then we send a scope with proposed service tiers for each area.
- 24/7 call centre920 000 000
- Salessales@diaama.example
- Head officeKing Fahd Rd, Al-Olaya, Riyadh+966 11 000 0000